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Retail

 

Optimising in-store consumables
24 Dec 2025

Optimising in-store consumables

Effective management of essential retail provisions of in-store essentials such as packaging and hangers can save costs and improve processes
Dynamic pricing: balancing agility and fairness 

Dynamic pricing: balancing agility and fairness 

22 Dec 2025
Dynamic pricing is under scrutiny again, with customers accusing companies of behaving unfairly by adjusting prices in real time to take advantage of demand
Mobile wallets and multi-channel spending

Mobile wallets and multi-channel spending

11 Dec 2025
Businesses desperate for friction-free offline are often stuck in an era of plastic cards, manual checks and point-of-sale contortions that break customer engagement
Fighting seasonal fraud spikes

Fighting seasonal fraud spikes

03 Dec 2025
While fraud attempts fall slightly after Cyber Monday, they remain much higher than any other period of the year
The storefront has moved

The storefront has moved

02 Dec 2025
We are witnessing the collapse of the boundary between content and commerce - and most businesses are still organised as if that boundary exists
The future of retail with agentic AI

The future of retail with agentic AI

20 Nov 2025
AI agents that act on behalf of shoppers will transform the social, emotional and status elements of shopping
Optimising AI-powered discovery

Optimising AI-powered discovery

24 Oct 2025
As AI becomes the dominant discovery channel, those who adapt now will capture attention and trust
Enhancing retail with back-office technology

Enhancing retail with back-office technology

23 Oct 2025
Jeremy Swinfen Green describes some of the ways back-office retail technology can radically improve customer experience
Will microphones become the new keyboards?

Will microphones become the new keyboards?

18 Sep 2025
How gen AI is boosting voice shopping through revitalising voice assistant technology

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