The Hidden Revenue Drain in Commercial Onboarding—And How Leaders Are Fixing It

It starts quietly. A prospect signs up, paperwork begins, and then… delays. Days turn into weeks. Frustration builds. And before you know it, the relationship—and the revenue—slips away.

 

The truth? Your commercial onboarding process is bleeding revenue. The question is: how much—and how fast can you stop it?

 

A new Celent report, commissioned by nCino, pulls back the curtain on the real cost of outdated onboarding. Based on insights from 400+ banking executives across North America, EMEA, and APAC, it’s the most comprehensive analysis of commercial onboarding to date—and the findings are stark.

 

Manual processes still dominate critical steps like document collection and KYC/KYB checks. The result? Customer abandonment, frustrated relationship managers, and millions lost in unrealized revenue. But here’s the twist: some banks have cracked the code.

 

Download the report Now to Turn Onboarding into Your Competitive Advantage