Underwriting has long been described as a judgement business, but the volume and complexity of risk data now facing carriers is outpacing what manual review can sustainably handle. Agentic AI is moving beyond simple automation of forms and triage, and starting to take on genuine productivity roles across the underwriting desk.

This is not simply a question of speeding up existing steps. As AI tools become embedded in colleagues’ day-to-day workflows, carriers must rethink what roles, performance measures and career paths look like when judgement is increasingly shared between human and machine. Trust, confidence and compliance all depend on getting that balance right.

 

In our next episode of InsurTech with Rob Galbraith, we’ll explore:

• Identifying the strongest productivity opportunities for AI tool deployment across underwriting
• Rethinking roles and performance measures as AI becomes embedded in colleagues’ workflows
• Balancing AI-driven automation with human judgement in underwriting and decision-making

Join us as we explore how leading carriers are scaling the productivity gains of agentic AI in underwriting while preserving the human judgement, accountability and skill sets that remain essential to getting risk decisions right.