Are You Actually Improving? The Benchmark Reality for Dispute Leaders

Dispute and chargeback leaders in 2026 are operating in a new reality. Fraud volumes are rising, compliance scrutiny is tightening, and executive teams expect measurable performance gains without increased headcount.

 

The question is no longer whether you are tracking metrics. It is whether those metrics actually drive results.

 

In our next episode of FinTechTalk with Charles Orton-Jones, we’ll explore: 

• Evaluate chargeback performance against meaningful benchmarks
• Identify where to prioritise improvement
• Translate operational metrics into strategic advantage

Join us as we discuss what high-performing institutions are doing differently, the performance indicators that truly matter, where most enterprise institutions fall short, and how to close the gap.

 

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