The Returns Fraud Playbook for Modern Retail Leaders

Returns fraud is increasingly becoming a board-level concern as ecommerce growth, high return volumes, and evolving abuse tactics expose weaknesses in traditional returns processes.

This guide helps retail leaders identify where fraud occurs, understand how rapid refund models can contribute to revenue leakage, and recognise how limited visibility across channels, teams, and systems makes the issue more difficult to manage. Drawing on market trends, ReBound’s operational expertise, and practical fraud prevention principles, it outlines how retailers can move beyond blanket policies and manual reviews towards more intelligent, risk-based returns decisions that protect margins, maintain a positive customer experience, and strengthen control throughout the entire returns lifecycle.

Download the guide